Practice Policies

Appointment Scheduling and Cancellations

• Booking: Appointments can be scheduled online, by phone, or in person.
• Cancellations/Rescheduling: We understand that things come up. Please give us at least 24 hours notice if you need to cancel or reschedule. Cancellations made within 24 hours of the appointment may incur a 50% fee of the scheduled treatment cost.
• No-Show Policy: If you do not attend your appointment without prior notice, a 100% fee of the scheduled treatment cost may be charged.

Arrival and Late Policy

• Arrival: We recommend that you arrive 15 minutes before your appointment to complete any necessary paperwork and prepare for your treatment.
• Late Arrivals: If you arrive late, the appointment time may be shortened to accommodate the next scheduled appointment. The total treatment cost may still apply.

Consultations

• Initial Consultations: All new patients are required to undergo a consultation to discuss treatment goals, medical history, and any relevant health conditions.
• Follow-Up Consultations: Follow-up consultations may be required for certain treatments and are integral to our personalized care approach.

Payment and Refund Policy

• Payment Methods: We are accepting major credit cards, debit cards, and cash. Payment is due at the time of service.
• Refunds: All treatments and products purchased are non-refundable. In the event of an adverse reaction or dissatisfaction with a product, we may consider an exchange or provide credit towards future services. Please see Refund Policy for additional information.

Privacy and Confidentiality

• Patient Information: All patient information is kept confidential and is only accessible to authorized staff members.
• Photography: Before and after photos are a part of our comprehensive patient care. These photos are used strictly for medical charting. Rest assured, they will not be shared on social media or any public platform without your explicit consent.  
• Social Media: With your consent, we may take before and after photos for your treatment records and for marketing purposes. Your identity will be kept anonymous unless you provide explicit permission to share it.

Health and Safety

• Medical History: Patients are required to provide accurate and complete medical history and inform us of any changes to their health status.
• Infection Control: We follow strict infection control standards to ensure the safety of all the patients and staff. All equipment is sterilized or disposable.
• COVID-19 Policy: We follow current public health guidelines to prevent the spread of COVID-19.

Children and Pets

• Children: For safety and to maintain a serene environment, we kindly ask you not to bring your children to the treatment areas unless they receive services.
• Pets: No pets are allowed in the facility, except for service animals.

Satisfaction Guarantee

• Patient Satisfaction: We strive for 100% patient satisfaction. If you are not satisfied with your treatment, please notify us right away so we can address your concerns.

Products and Retail Policy

• Product Recommendations: We recommend products that complement your treatments and enhance your results. Our staff is trained to provide personalized skincare recommendations.
• Return Policy: Products must be returned within 14 days of purchase for store credit or exchange.

Communication

• Contact Information: We may reach out to you via phone, email, or text for appointment reminders, treatment follow-ups, and promotional offers. It is important that you keep your contact information updated.
• Feedback: We welcome and appreciate feedback. Please let us know how we can improve your experience at The Method Aesthetics + Wellness.
• Contact Information: We may contact you via phone, email, or text for appointment reminders, treatment follow-ups, and promotional offers. Please ensure your contact information is up to date. You will have the option to opt in or out of your preferred method of communication, ensuring you’re contacted in the way that works best for you.